Frequently Asked Questions
Shipping, Order Tracking & Delivery
Cancellations and Modifications
If you chose to pay Cash on Delivery, the refund will be credited either in the form of E-vouchers and/or an NEFT transfer to your bank account. For an NEFT transfer we would require the following details:
- Bank Name
- Account Holder Name
- Bank Account Number
- Branch Address
- IFSC Code
We regret the inconvenience caused due to order cancellation. Your order may have been cancelled due to any of the following reasons:
- If product is out of stock or is discontinued
- Inaccuracies or errors in pricing information.
Returns and Exchange
Biba gives you the option to replace and/or return the products bought on Biba within 15 days of the receipt of the order.
You can return/replace the product if you are not satisfied:
- With the quality of the product
- With the fitting of the product
- Or if you receive a defective product
All items to be returned or replaced must be unused and in their original condition with all original tags and packaging intact.
Sign Up and Login
No, you are not required to register yourself to shop on Biba. You can login as guest and shop unlimited with us.
Although, we suggest you to create an account with us. This would help you to store your information with us and you do not have to enter your details every time you shop with us.
Follow these instructions if you face an issue logging in:
- Check your login details. Your username is the e-mail address you used for registration.
- Ensure that your web browser accepts cookies.
- If you have forgotten your password, reset your password using the 'Forgot your Password' link on the sign-in page.
- In case the system is undergoing maintenance, please try logging in again after 30 minutes.
If you are still unable to access your account, please contact our Customer Care. We will resolve the issue at the earliest.
We accept the following modes of payment:
- Debit/credit cards or net banking of all major banks
- Cash on delivery (COD)
- E- voucher
- Get exclusive offers & pre-launch information.
- Apply discount coupons & cash back
- Faster Checkout
- View & Track past orders
- Utilize Wish list to manage your desired purchases
- Get updates & best style recommendations
The Freebie product’s value will be adjusted as Cart discount on a pro-rata basis for every item in your cart. Hence the freebie product will have pro-rata discount. Rest of the taxable value will be taxed as per the GST.